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01 · ALWAYS-ON PATIENT COMMUNICATION

Text your patients. Let them text you back.

Real two-way texting and website chat from your practice number, answered by the assistant first and your team when it matters.

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Your practice · text

Hi, do you have anything this week?

Yes! Thursday 4:30 or Friday 10:15 — which works?

Thursday please.

Booked · confirmation sent ✓

THE CHANNEL PATIENTS ACTUALLY USE

Phone tag is where appointments go to die.

Your practice · text

Hi, do you have anything this week?

Yes! Thursday 4:30 or Friday 10:15 — which works?

Thursday please.

Booked · confirmation sent ✓

✓Reply sent
SMSWeb chatWhatsApp

One number, every conversation

Texts come to your practice’s number, website chat lands in the same thread. Patients never juggle channels; neither does your team.

Your practice · text

Hi, do you have anything this week?

Yes! Thursday 4:30 or Friday 10:15 — which works?

Thursday please.

Booked · confirmation sent ✓

✓Reply sent
SMSWeb chatWhatsApp

The assistant handles the routine

“Are you open Saturday?”, “Do you take Sun Life?”, “Can I move my 3 pm?” — answered in seconds, with the schedule updated when needed.

Unified inbox
Missed call · text-backReplied “Thursday please”
Recall · Day 4 emailOpened, no reply
Smile Bot leadWhitening · preview sent
FormCompleted 2 of 3
✓Assigned to Maya
One inboxThreaded

Your team jumps in with one tap

Anything the assistant isn’t sure about is flagged. A staff member replies from the same thread, on desktop or phone.

Secure form · completed on phone
Submit ✓
✓Form completed
SecureOn phone

Photos, forms and links

Patients send a photo of a chipped tooth; you send intake forms, directions, payment links — all in the thread.

Priority list · auto-ranked
S. Ahmedoverdue 7 moText sent
J. Parkoverdue 11 moBooked ✓
M. Rossiaccepted crownCall today
L. Chenoverdue 14 moEmail sent
✓Auto-ranked
OverdueAccepted tx

Templates that save keystrokes

Confirm, reschedule, running-late, post-op instructions — one-tap templates in your tone.

Secure form · completed on phone
Submit ✓
✓Form completed
SecureOn phone

Compliant by design

Consent recorded, STOP honoured, quiet hours, and every thread retained for your records.

WHAT YOU GETFewer phone tag loops, faster answers
HOW FASTLive within about 14 days of your audit — no new software for your team.
YOUR RULESRuns in your practice’s name, with consent, opt-out and AI disclosure built in.
PREVIEW · 2-WAY SMS & WEBCHAT

Watch the whole flow, step by step.

One assistant on text, webchat and Google messages. This is the scripted walkthrough with a sample patient — every step below plays on the phone as it would in your practice. The interactive version is right underneath.

9:41
2-Way SMS & WebchatScripted demo
Step 1
1 / 12
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  1. 1Patient: “Hi, are you accepting new patients?”
  2. 2Clinic: “Hello and welcome! Yes, we are. A first visit includes an exam, any x-rays needed and a cleaning — ab
  3. 3Patient: “Yes. Do you direct-bill Sun Life?”
  4. 4Clinic: “We do — we direct-bill Sun Life and most major plans, so you only pay any portion not covered.”
  5. 5Patient: “Great. Weekday mornings are best.”
  6. 6Openings offered
  7. 7Clinic: “I have Wednesday 10:00 am, Thursday 9:15 am or Friday 8:30 am. Which suits you?”
  8. 8Patient: “Wednesday at 10.”
  9. 9Clinic: “Lovely. May I have your full name and mobile number for the confirmation?”
  10. 10Patient: “Grace Wong, 647-555-0138.”
  11. 11Clinic: “Thank you, Grace — you’re booked for Wednesday at 10:00 am. Your confirmation and new-patient form ar
  12. 12Same assistant on SMS, webchat and Google · conversation saved to the patient record

Explore the other modules

One AI workforce. Start with the modules that leak the most revenue; add the rest when you’re ready.

AI Voice ReceptionistNever miss a call. AI answers, qualifies and books.Missed-Call Text-BackInstantly turns every missed call into a conversation.2-Way SMS & WebchatReal-time texting your team can jump into anytime.Unified InboxCalls, texts, chats and emails — one inbox for the whole team.24/7 Online BookingPatients book anytime, anywhere — synced to your schedule.Automated RemindersTexts and emails that cut no-shows without front-desk effort.Hygiene Recall ReactivationOverdue hygiene patients brought back automatically.No-Show & Waitlist FillFill openings fast and minimise lost production.Digital Forms & IntakeSecure digital paperwork completed before every visit.Payment ProcessingGet paid faster with secure, automated payment links.Built-in CRMTrack every stage of the patient journey in one place.Custom AutomationsYour repeat admin, handled by workflows you approve.Advanced AnalyticsReal-time insight into calls, bookings and conversion.Mobile AppManage conversations and bookings on the go.Smile BotVisitors see their future smile in 60 seconds — and become leads.Review ManagementAutomated review requests after every visit — grow your rating.Google Business ProfileKeep your profile current, rank higher, get more calls.Patient ReactivationWin back inactive patients with targeted outreach.Email & SMS OutreachNurture and engage patients at scale, with consent honoured.Referral & Lead TrackingKnow which sources bring new patients — and close more of them.Practice Performance ReportingClear monthly reports to measure and grow.Missed-Call Revenue RecoveryEvery unanswered call texted back and booked.Unscheduled Treatment Follow-UpAccepted-but-unbooked treatment plans chased until scheduled.Lapsed Patient Win-BackPatients not seen in 12–18 months re-engaged in sequence.Insurance Benefits Reminders“Use it before you lose it” campaigns ahead of year-end.Revenue Leak DashboardSee what slipped each week — and what was recovered.

Find out what your front desk is costing you.

We call your clinic three times, test your website and Google profile, and send a one-page scorecard with a conservative dollar figure. Free, no strings, 48 hours.

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HOW THIS MODULE WORKS
1
TriggerPatient texts “running late” or “is this covered?”
2
Dental AgenticInstant reply; team notified only when needed
✓
ResultFewer phone tag loops, faster answers

Common questions

Can patients text our existing landline?

Usually yes — we text-enable it. Voice stays exactly as it is.

Who answers at night?

The assistant, with clear disclosure. Anything urgent is routed per your emergency protocol.

Does it work in French?

Yes, both the assistant and templates.