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02 · SMART SCHEDULING & RETENTION

A cancellation at 9. Refilled by 9:15.

When a slot opens, the right waitlisted patients are texted in priority order and the first to accept is booked — no phone round-robin.

Priority list · auto-ranked
S. Ahmedoverdue 7 moText sent
J. Parkoverdue 11 moBooked ✓
M. Rossiaccepted crownCall today
L. Chenoverdue 14 moEmail sent
MINIMISE LOST PRODUCTION

Gaps are inevitable. Empty gaps aren’t.

Priority list · auto-ranked
S. Ahmedoverdue 7 moText sent
J. Parkoverdue 11 moBooked ✓
M. Rossiaccepted crownCall today
L. Chenoverdue 14 moEmail sent
✓Auto-ranked
OverdueAccepted tx

A living waitlist

Patients who wanted sooner, flexible patients, and anyone the assistant flagged “call me if something opens.”

Day 0Textwith booking link
Day 4Emailsame message, more detail
Day 10Assistant callbooks or takes a note
Day 20Humanshort list for your team
✓Stops when booked
Day 0Day 4Day 10

Priority rules you set

Match by appointment type, provider, length and how long they’ve waited. Pre-appointed patients first if you like.

Your practice · text

Hi, do you have anything this week?

Yes! Thursday 4:30 or Friday 10:15 — which works?

Thursday please.

Booked · confirmation sent ✓

✓Reply sent
SMSWeb chatWhatsApp

Text, first-come, done

Three to five patients are texted at once; the first to tap is booked, the rest get a “slot taken, we’ll keep you posted.”

AI RECEPTIONIST · LIVEHi, I’m Sarah, your practice’s assistant.
Both lines busy → answered in 1.8 s
✓ Disclosed automated✓ Schedule checked✓ Booked Tue 10:30
✓Answer call
Both lines busyAfter hoursLunch

No-show recovery

Missed the appointment? A rebooking text goes out the same hour, then the assistant calls the next day.

Unified inbox
Missed call · text-backReplied “Thursday please”
Recall · Day 4 emailOpened, no reply
Smile Bot leadWhitening · preview sent
FormCompleted 2 of 3
✓Assigned to Maya
One inboxThreaded

Short-notice list for staff

For slots that can’t be filled automatically, a ranked list appears in the inbox for a personal call.

97%calls answered
31bookings this week
12recalls booked
$4,160recovered this month · sample
✓Updated live
WeeklyIn dollars

Fill rate reported

Slots opened, refilled, minutes to refill, production saved.

WHAT YOU GETSlot refilled in minutes, not days
HOW FASTLive within about 14 days of your audit — no new software for your team.
YOUR RULESRuns in your practice’s name, with consent, opt-out and AI disclosure built in.
PREVIEW · NO-SHOW & WAITLIST FILL

Watch the whole flow, step by step.

Fill openings fast and minimise lost production. This is the scripted walkthrough with a sample patient — every step below plays on the phone as it would in your practice. The interactive version is right underneath.

9:41
No-Show & Waitlist FillScripted demo
Step 1
1 / 9
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  1. 12:15 pm · no-show detected
  2. 2Clinic: “Hi Mark, we missed you at 2:00 today — we hope everything is okay. Would you like to rebook? We have
  3. 3Patient: “So sorry, I got stuck at work. Friday 10 please.”
  4. 4Clinic: “No problem, Mark — you’re rebooked for Friday at 10:00 am with Jenna.”
  5. 5Cancellation at 3:00 pm today · offering to the waitlist
  6. 6Clinic: “Hi Aisha, a 3:00 pm cleaning just opened today with Jenna. Reply YES to take it — first reply gets th
  7. 7Patient: “YES!”
  8. 8Clinic: “It’s yours, Aisha — see you at 3:00 pm today.”
  9. 9No-show rebooked · cancelled slot filled in 6 minutes · no staff calls needed

Explore the other modules

One AI workforce. Start with the modules that leak the most revenue; add the rest when you’re ready.

AI Voice ReceptionistNever miss a call. AI answers, qualifies and books.Missed-Call Text-BackInstantly turns every missed call into a conversation.2-Way SMS & WebchatReal-time texting your team can jump into anytime.Unified InboxCalls, texts, chats and emails — one inbox for the whole team.24/7 Online BookingPatients book anytime, anywhere — synced to your schedule.Automated RemindersTexts and emails that cut no-shows without front-desk effort.Hygiene Recall ReactivationOverdue hygiene patients brought back automatically.No-Show & Waitlist FillFill openings fast and minimise lost production.Digital Forms & IntakeSecure digital paperwork completed before every visit.Payment ProcessingGet paid faster with secure, automated payment links.Built-in CRMTrack every stage of the patient journey in one place.Custom AutomationsYour repeat admin, handled by workflows you approve.Advanced AnalyticsReal-time insight into calls, bookings and conversion.Mobile AppManage conversations and bookings on the go.Smile BotVisitors see their future smile in 60 seconds — and become leads.Review ManagementAutomated review requests after every visit — grow your rating.Google Business ProfileKeep your profile current, rank higher, get more calls.Patient ReactivationWin back inactive patients with targeted outreach.Email & SMS OutreachNurture and engage patients at scale, with consent honoured.Referral & Lead TrackingKnow which sources bring new patients — and close more of them.Practice Performance ReportingClear monthly reports to measure and grow.Missed-Call Revenue RecoveryEvery unanswered call texted back and booked.Unscheduled Treatment Follow-UpAccepted-but-unbooked treatment plans chased until scheduled.Lapsed Patient Win-BackPatients not seen in 12–18 months re-engaged in sequence.Insurance Benefits Reminders“Use it before you lose it” campaigns ahead of year-end.Revenue Leak DashboardSee what slipped each week — and what was recovered.

Find out what your front desk is costing you.

We call your clinic three times, test your website and Google profile, and send a one-page scorecard with a conservative dollar figure. Free, no strings, 48 hours.

Book my free audit ↗
HOW THIS MODULE WORKS
1
TriggerA cancellation opens a slot
2
Dental AgenticWaitlist patients texted in priority order
✓
ResultSlot refilled in minutes, not days

Common questions

How fast does it react?

Within a minute of the cancellation being recorded in the schedule.

Can I exclude certain providers or days?

Yes, rules are per provider and per appointment type.

Does it handle multiple locations?

Yes, with separate waitlists or shared, your choice.