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04 · GROWTH & REPUTATION ENGINE

Win back the patients you already have.

Targeted outreach to patients who haven’t visited in 12+ months — personalised, sequenced, and stopped the moment they book.

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Priority list · auto-ranked
S. Ahmedoverdue 7 moText sent
J. Parkoverdue 11 moBooked ✓
M. Rossiaccepted crownCall today
L. Chenoverdue 14 moEmail sent
CHEAPER THAN A NEW PATIENT

They already trust you. They just drifted.

Priority list · auto-ranked
S. Ahmedoverdue 7 moText sent
J. Parkoverdue 11 moBooked ✓
M. Rossiaccepted crownCall today
L. Chenoverdue 14 moEmail sent
✓Auto-ranked
OverdueAccepted tx

Segmented, not blasted

By last visit, treatment history, insurer and location. A different message for each.

Your practice · text

Hi, do you have anything this week?

Yes! Thursday 4:30 or Friday 10:15 — which works?

Thursday please.

Booked · confirmation sent ✓

✓Reply sent
SMSWeb chatWhatsApp

Personal, in your voice

“Hi Sam, it’s been a while — Dr. Ahmed would love to see you. Here are two times this month.”

Day 0Textwith booking link
Day 4Emailsame message, more detail
Day 10Assistant callbooks or takes a note
Day 20Humanshort list for your team
✓Stops when booked
Day 0Day 4Day 10

Three touches, then a human

Text, email, assistant call — then a short list for your coordinator.

THIS WEEK
Missed calls14
Recovered9
9 × $400 = $3,600 saved · sample
✓Recovered
Missed callsRecovered

Benefits timing

Year-end and plan-renewal nudges that make the decision easy.

Secure form · completed on phone
Submit ✓
✓Form completed
SecureOn phone

Opt-out respected

One STOP and the patient leaves every sequence.

97%calls answered
31bookings this week
12recalls booked
$4,160recovered this month · sample
✓Updated live
WeeklyIn dollars

Return rate reported

Patients contacted → responded → booked → showed, by segment.

WHAT YOU GETLapsed patients return
HOW FASTLive within about 14 days of your audit — no new software for your team.
YOUR RULESRuns in your practice’s name, with consent, opt-out and AI disclosure built in.
PREVIEW · PATIENT REACTIVATION

Watch the whole flow, step by step.

Win back inactive patients with targeted outreach. This is the scripted walkthrough with a sample patient — every step below plays on the phone as it would in your practice. The interactive version is right underneath.

9:41
Patient ReactivationScripted demo
Step 1
1 / 8
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  1. 1Segment
  2. 2Wave 1 · 40 patients · text
  3. 3Clinic: “Hi Robert, it’s Dental Agentic Clinic. It’s been a while since your last visit — we’d love to see you
  4. 4Patient: “YES”
  5. 5Clinic: “Great! We have Mon 9:00 am, Wed 5:30 pm or Sat 11:00 am. Which suits you?”
  6. 6Patient: “Wednesday 5:30.”
  7. 7Clinic: “You’re booked for Wednesday at 5:30 pm. Welcome back, Robert!”
  8. 8Wave 1: 9 booked of 40 · opt-outs removed automatically

Explore the other modules

One AI workforce. Start with the modules that leak the most revenue; add the rest when you’re ready.

AI Voice ReceptionistNever miss a call. AI answers, qualifies and books.Missed-Call Text-BackInstantly turns every missed call into a conversation.2-Way SMS & WebchatReal-time texting your team can jump into anytime.Unified InboxCalls, texts, chats and emails — one inbox for the whole team.24/7 Online BookingPatients book anytime, anywhere — synced to your schedule.Automated RemindersTexts and emails that cut no-shows without front-desk effort.Hygiene Recall ReactivationOverdue hygiene patients brought back automatically.No-Show & Waitlist FillFill openings fast and minimise lost production.Digital Forms & IntakeSecure digital paperwork completed before every visit.Payment ProcessingGet paid faster with secure, automated payment links.Built-in CRMTrack every stage of the patient journey in one place.Custom AutomationsYour repeat admin, handled by workflows you approve.Advanced AnalyticsReal-time insight into calls, bookings and conversion.Mobile AppManage conversations and bookings on the go.Smile BotVisitors see their future smile in 60 seconds — and become leads.Review ManagementAutomated review requests after every visit — grow your rating.Google Business ProfileKeep your profile current, rank higher, get more calls.Patient ReactivationWin back inactive patients with targeted outreach.Email & SMS OutreachNurture and engage patients at scale, with consent honoured.Referral & Lead TrackingKnow which sources bring new patients — and close more of them.Practice Performance ReportingClear monthly reports to measure and grow.Missed-Call Revenue RecoveryEvery unanswered call texted back and booked.Unscheduled Treatment Follow-UpAccepted-but-unbooked treatment plans chased until scheduled.Lapsed Patient Win-BackPatients not seen in 12–18 months re-engaged in sequence.Insurance Benefits Reminders“Use it before you lose it” campaigns ahead of year-end.Revenue Leak DashboardSee what slipped each week — and what was recovered.

Find out what your front desk is costing you.

We call your clinic three times, test your website and Google profile, and send a one-page scorecard with a conservative dollar figure. Free, no strings, 48 hours.

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HOW THIS MODULE WORKS
1
TriggerPatient not seen in 12+ months
2
Dental AgenticPersonalised win-back sequence
✓
ResultLapsed patients return

Common questions

How is this different from hygiene recall?

Recall is for patients due; reactivation is for patients gone — longer gaps, different message, usually a doctor exam first.

What about patients who moved?

We detect bounces and wrong numbers and flag for cleanup.

Can we offer an incentive?

Your call; many practices do a complimentary exam. We stay within advertising rules.