01 · Always-On Patient Communication
AI Voice Receptionist
Every call answered, in your name, 24/7
- 1Incoming call · (416) 555-0123
- 2Clinic: “Good evening, thank you for calling Dental Agentic Clinic. This is Sarah, the clinic’s virtual assistant. How may I help you?”
- 3Patient: “Hi, I chipped my front tooth at dinner. Is there any way I can be seen tomorrow?”
- 4Clinic: “I’m sorry to hear that. Are you in any pain, or is there swelling?”
- 5Patient: “No pain, it just looks bad.”
- 6Clinic: “Understood — that’s something we can see you for promptly. Are you a new or existing patient?”
- 7Patient: “New. My name is Priya Shah.”
- 8Checking Dr. Patel’s schedule · emergency slots
- 9Openings offered
- 10Clinic: “Thank you, Priya. Dr. Patel can see you tomorrow at 9:00 am, 11:30 am or 4:15 pm. Which would you prefer?”
- 11Patient: “9:00 am, please.”
- 12Clinic: “You’re booked for tomorrow at 9:00 am with Dr. Patel. I’ll text your confirmation and a short new-patient form now. Is this the bes
- 13Patient: “Yes, that’s my mobile.”
- 14Clinic: “Perfect. Please arrive ten minutes early. If anything changes overnight, reply to the text and we’ll help. Have a good evening, Pri
- 15Booked · contact created · tagged “new patient · emergency” · confirmation and intake form sent
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02 · Always-On Patient Communication
Missed-Call Text-Back
A text within seconds of any missed call
- 1Missed call · (905) 555-0199
- 2Text sent 4 seconds after the missed call
- 3Clinic: “Hi, this is Dental Agentic Clinic. Sorry we missed your call — our team was with another patient. How can we help? You can reply he
- 4Patient: “Hi, I need a cleaning. Something after work if possible.”
- 5Clinic: “Happy to help. Have you visited us before?”
- 6Patient: “Yes, about a year ago. Daniel Reyes.”
- 7Clinic: “Welcome back, Daniel. Our next evening openings are Tue 5:30 pm or Thu 6:00 pm with Jenna, our hygienist. Which works better?”
- 8Patient: “Thursday at 6.”
- 9Clinic: “Booked: Thursday at 6:00 pm with Jenna. Reply C to confirm or R to reschedule.”
- 10Patient: “C”
- 11Clinic: “Confirmed — thank you, Daniel. We’ll send a reminder the day before. See you Thursday.”
- 12Missed call recovered and booked in 2 minutes · tagged “recovered”
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03 · Always-On Patient Communication
2-Way SMS & Webchat
One assistant on text, webchat and Google messages
- 1Patient: “Hi, are you accepting new patients?”
- 2Clinic: “Hello and welcome! Yes, we are. A first visit includes an exam, any x-rays needed and a cleaning — about 60 minutes. Would you like
- 3Patient: “Yes. Do you direct-bill Sun Life?”
- 4Clinic: “We do — we direct-bill Sun Life and most major plans, so you only pay any portion not covered.”
- 5Patient: “Great. Weekday mornings are best.”
- 6Openings offered
- 7Clinic: “I have Wednesday 10:00 am, Thursday 9:15 am or Friday 8:30 am. Which suits you?”
- 8Patient: “Wednesday at 10.”
- 9Clinic: “Lovely. May I have your full name and mobile number for the confirmation?”
- 10Patient: “Grace Wong, 647-555-0138.”
- 11Clinic: “Thank you, Grace — you’re booked for Wednesday at 10:00 am. Your confirmation and new-patient form are on their way by text.”
- 12Same assistant on SMS, webchat and Google · conversation saved to the patient record
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04 · Always-On Patient Communication
Unified Inbox
Calls, texts, chats and emails — one screen
- 1Queue of patients
- 2Assistant handled 3 overnight · 2 flagged for the team
- 3Jenna opens Marcus T. · full history shown
- 4Patient: “Hi, my insurance changed to Manulife. Do you need anything before Thursday?”
- 5Clinic: “Thanks, Marcus. I’ve flagged this for our front desk so your file is updated before your visit.”
- 6Clinic: “Hi Marcus, Jenna from the front desk. Please send a photo of the front and back of your new card and we’ll take care of the rest.”
- 7Patient: “Sent — thanks!”
- 8Clinic: “Received and updated. You’re all set for Thursday at 2:00 pm.”
- 9Jenna opens Daniel K. · email
- 10Clinic: “Hi Daniel, your receipt for Oct 28 is attached. Let us know if you need anything else for your claim.”
- 115 of 5 resolved before 8:30 am · 3 by the assistant, 2 by the team with full context
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05 · Smart Scheduling & Retention
24/7 Online Booking
Real openings, booked in 20 seconds
- 1Form filled in
- 2Showing live openings · no double booking
- 3Openings offered
- 4Form filled in
- 5✓ Booked — Tue 2:30 pm
- 6Clinic: “Hi Aisha, you’re booked at Dental Agentic Clinic on Tue at 2:30 pm with Dr. Patel. Please complete your form before the visit: dent
- 7Patient: “C”
- 8Booked in 20 seconds at 10:40 pm · confirmed · reminders scheduled
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06 · Smart Scheduling & Retention
Automated Reminders
Confirmations that actually get a reply
- 13 days before · email and text
- 2Clinic: “Hi Omar, this is Dental Agentic Clinic with a reminder of your appointment on Thursday at 10:30 am with Dr. Patel. Reply YES to con
- 3No reply · 24 hours before
- 4Clinic: “Hi Omar, just a friendly reminder of tomorrow at 10:30 am. Reply YES to confirm, or C if you need a different time.”
- 5Patient: “C — something came up at work.”
- 6Clinic: “No problem at all. I can offer Friday at 9:00 am or Monday at 3:30 pm. Which would you prefer?”
- 7Patient: “Monday 3:30.”
- 8Clinic: “Done — you’re now booked for Monday at 3:30 pm. Thursday’s 10:30 slot has been released to the waitlist.”
- 9Thursday 10:30 offered to 3 waitlist patients · filled in 12 minutes
- 10Rescheduled instead of a no-show · original slot refilled
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07 · Smart Scheduling & Retention
Hygiene Recall Reactivation
Overdue hygiene patients brought back automatically
- 1Queue of patients
- 2Day 0 · recall email
- 3It’s time for your cleaning, Lina
- 4Day 3 · no reply → text
- 5Clinic: “Hi Lina, it’s Dental Agentic Clinic. You’re due for your cleaning. We have Tue 9:00 am or Thu 5:30 pm with Jenna — would either wor
- 6Day 7 · no reply → Sarah calls
- 7Sarah calling · Lina P.
- 8Clinic: “Hi Lina, this is Sarah from Dental Agentic Clinic. I’m calling because you’re due for your cleaning — would you like me to book a t
- 9Patient: “Oh, I meant to call you. Thursday evening would be great.”
- 10Clinic: “Thursday at 5:30 pm with Jenna is booked. I’ll text your confirmation now.”
- 11Booked · recall closed · reminder scheduled · opt-out honoured at every step
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08 · Smart Scheduling & Retention
No-Show & Waitlist Fill
Fill openings fast and minimise lost production
- 12:15 pm · no-show detected
- 2Clinic: “Hi Mark, we missed you at 2:00 today — we hope everything is okay. Would you like to rebook? We have Fri 10:00 am or Mon 1:30 pm.”
- 3Patient: “So sorry, I got stuck at work. Friday 10 please.”
- 4Clinic: “No problem, Mark — you’re rebooked for Friday at 10:00 am with Jenna.”
- 5Cancellation at 3:00 pm today · offering to the waitlist
- 6Clinic: “Hi Aisha, a 3:00 pm cleaning just opened today with Jenna. Reply YES to take it — first reply gets the spot.”
- 7Patient: “YES!”
- 8Clinic: “It’s yours, Aisha — see you at 3:00 pm today.”
- 9No-show rebooked · cancelled slot filled in 6 minutes · no staff calls needed
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09 · Smart Scheduling & Retention
Digital Forms & Intake
Secure digital paperwork completed before every visit
- 1Clinic: “Hi Daniel, please complete your new-patient form before Thursday — it takes about 3 minutes: dentalagentic.ai/form”
- 2Form filled in
- 3Form filled in
- 4Form filled in
- 5Form filled in
- 6✓ Form complete
- 7Clinic: “Thank you, Daniel — your forms are complete. We’ll verify your coverage before Thursday.”
- 8No clipboard at the desk · allergy flagged · insurance verified in advance
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10 · Operations & Cash Flow
Payment Processing
Get paid faster with secure, automated payment links
- 1Clinic: “Hi Lina, to hold your whitening appointment on Saturday at 11:00 am, a $150 deposit is required. Secure link: pay.dentalagentic.ai/
- 2Dental Agentic Clinic
- 3Payment processing…
- 4Clinic: “Payment of $150 received — thank you, Lina. Your receipt has been emailed and your Saturday appointment is secured.”
- 5Patient: “Thanks! Will this come off the final bill?”
- 6Clinic: “Yes — the deposit is applied to your treatment total on the day.”
- 7Paid in under a minute · receipt sent · recorded on the patient record
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11 · Operations & Cash Flow
Built-in CRM
Track every stage of the patient journey in one place
- 1Queue of patients
- 2Stage: Treatment accepted → Scheduled
- 3Next steps
- 4Tags
- 5Every call, text, form and booking on one record — filled automatically
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12 · Operations & Cash Flow
Custom Automations
Your repeat admin, handled by workflows you approve
- 1Form filled in
- 2Form filled in
- 3Approved by the practice manager · live
- 4Queue of patients
- 5Repeat admin runs itself · every rule visible and editable
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13 · Operations & Cash Flow
Advanced Analytics
Real-time insight into calls, bookings and conversion
- 1Live numbers update
- 2Breakdown appears
- 3Insight: Instagram leads book at 2× the rate when answered in under a minute
- 4Suggested action
- 5Every channel measured from first contact to booked visit
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14 · Operations & Cash Flow
Mobile App
Manage conversations and bookings on the go
- 1Live numbers update
- 2Queue of patients
- 3Opens Marcus T.
- 4Patient: “Hi, is the crown covered by my plan?”
- 5Clinic: “Hi Marcus, Dr. Patel here. We’ve sent a pre-authorization to your insurer and will confirm your coverage by Monday.”
- 6Reply from anywhere · full patient context on the phone
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15 · Growth & Reputation Engine
Smile Bot
Visitors see their future smile in 60 seconds — and become leads
- 1Form filled in
- 2Photo taken · consent captured · generating preview
- 3Your smile preview is ready
- 4Clinic: “Hi Aisha, here is your whitening preview from Dental Agentic Clinic. Would you like a free consultation? We have Thu 5:00 pm or Sat
- 5Patient: “Saturday please!”
- 6Clinic: “You’re booked for a free whitening consultation on Saturday at 10:30 am.”
- 7Lead captured · tagged “whitening” · consultation booked
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16 · Growth & Reputation Engine
Review Management
Automated review requests after every visit
- 1Clinic: “Hi Sara, thank you for visiting Dental Agentic Clinic today. How was your experience, from 1 to 5?”
- 2Patient: “5 — Jenna was amazing!”
- 3Clinic: “We’re so glad to hear that! Would you mind sharing it on Google? It helps new patients find us: g.page/dental-agentic/review”
- 4Review posted on Google ★★★★★
- 5Suggested reply · approved by the manager
- 6Any 1–3 rating goes privately to the practice manager instead
- 7More 5-star reviews · every review answered · unhappy patients heard privately
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17 · Growth & Reputation Engine
Google Business Profile
Keep your profile current, rank higher, get more calls
- 1New post published
- 2Post · “Evening appointments now available”
- 3Holiday hours updated · photos added
- 4Question from Google · answered in 2 minutes
- 5Live numbers update
- 6Profile kept current every week · questions answered fast
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18 · Growth & Reputation Engine
Patient Reactivation
Win back inactive patients with targeted outreach
- 1Segment
- 2Wave 1 · 40 patients · text
- 3Clinic: “Hi Robert, it’s Dental Agentic Clinic. It’s been a while since your last visit — we’d love to see you. Would you like to book a che
- 4Patient: “YES”
- 5Clinic: “Great! We have Mon 9:00 am, Wed 5:30 pm or Sat 11:00 am. Which suits you?”
- 6Patient: “Wednesday 5:30.”
- 7Clinic: “You’re booked for Wednesday at 5:30 pm. Welcome back, Robert!”
- 8Wave 1: 9 booked of 40 · opt-outs removed automatically
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19 · Growth & Reputation Engine
Email & SMS Outreach
Nurture and engage patients at scale, with consent honoured
- 1Email · “Straighter teeth, no braces”
- 2Day 2 · text to non-openers
- 3Clinic: “Hi Anita, Dental Agentic Clinic is hosting a free Invisalign consultation day on Sat Nov 22. Want a spot? Reply YES. Reply STOP to
- 4Patient: “Yes, morning please.”
- 5Clinic: “Booked: Saturday Nov 22 at 10:00 am. We’ll send a reminder the day before.”
- 6Live numbers update
- 7Consent checked before every send · results tracked to bookings
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20 · Growth & Reputation Engine
Referral & Lead Tracking
Know which sources bring new patients — and close more of them
- 1Queue of patients
- 2Referral from Lina P. → Grace W. booked
- 3Clinic: “Hi Lina, thank you for referring Grace to Dental Agentic Clinic! A $25 thank-you credit has been added to your account.”
- 4Breakdown appears
- 5Every new patient traced to its source · referrers thanked automatically
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21 · Growth & Reputation Engine
Practice Performance Reporting
Clear monthly reports to measure and grow
- 1Live numbers update
- 2Breakdown appears
- 3Three wins, three fixes
- 4One clear page · emailed to the owner every month
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22 · Lost Revenue Recovery
Missed-Call Revenue Recovery
Every unanswered call texted back and booked
- 1Missed call · (905) 555-0144
- 2Text sent in 30 seconds
- 3Clinic: “Hi, this is Dental Agentic Clinic — sorry we missed you over lunch. How can we help?”
- 4Patient: “Do you do root canals? I have a toothache.”
- 5Clinic: “I’m sorry you’re in pain. Yes, we do. Let’s get you seen quickly — Sarah will call you now to find a time.”
- 6Sarah calling · (905) 555-0144
- 7Clinic: “Hi, it’s Sarah from Dental Agentic Clinic. I can book you with Dr. Patel today at 4:30 pm for an assessment. Would that work?”
- 8Patient: “Yes, please.”
- 9Clinic: “You’re booked for today at 4:30 pm. A confirmation text is on its way.”
- 10Missed call → emergency visit booked · estimated value tracked on the dashboard
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23 · Lost Revenue Recovery
Unscheduled Treatment Follow-Up
Accepted-but-unbooked treatment plans chased until scheduled
- 1Queue of patients
- 2Day 3 · text to Marcus
- 3Clinic: “Hi Marcus, Dr. Patel recommended a crown on your lower left tooth. Your insurer has pre-approved it. Would you like to book? We hav
- 4Patient: “I keep forgetting — Thursday works.”
- 5Clinic: “Booked: Thursday at 2:00 pm with Dr. Patel. The appointment is about 90 minutes.”
- 6Plan scheduled · removed from the open list · production recovered
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24 · Lost Revenue Recovery
Lapsed Patient Win-Back
Patients not seen in 12–18 months re-engaged in sequence
- 1Step 1 · email
- 2No reply after 5 days → Sarah calls
- 3Sarah calling · Omar H.
- 4Clinic: “Hi Omar, this is Sarah from Dental Agentic Clinic. It’s been a little while since your last visit — would you like me to book a che
- 5Patient: “Yes, I’ve been meaning to. Do you have anything on Saturday?”
- 6Clinic: “I have Saturday at 11:30 am with Jenna. Shall I book it?”
- 7Patient: “Please do.”
- 8Clinic: “You’re booked for Saturday at 11:30 am. Welcome back, Omar — a confirmation text is on its way.”
- 9Lapsed patient back on the schedule · moved to active
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25 · Lost Revenue Recovery
Insurance Benefits Reminders
“Use it before you lose it” campaigns ahead of year-end
- 1Segment
- 2Text sent · Nov 10
- 3Clinic: “Hi Grace, a reminder from Dental Agentic Clinic: your dental benefits reset on January 1. You may still have coverage for a cleanin
- 4Patient: “Yes! Anything in December?”
- 5Clinic: “We have Dec 4 at 10:00 am or Dec 9 at 4:30 pm. Which works?”
- 6Patient: “Dec 9 please.”
- 7Clinic: “Booked: December 9 at 4:30 pm. We’ll check your remaining coverage before the visit.”
- 8Unused benefits turned into booked visits before the reset
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26 · Lost Revenue Recovery
Revenue Leak Dashboard
See what slipped each week — and what was recovered
- 1Live numbers update
- 2Breakdown appears
- 3Still leaking
- 4Next action
- 5Every leak counted in dollars · recovery tracked week over week
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