Home › Features › Missed-Call Text-Back

01 · ALWAYS-ON PATIENT COMMUNICATION

Missed the call? Keep the patient.

Within 30 seconds of any unanswered call, the caller gets a text in your name with a booking link. Most reply; many book before your desk is free.

Book a free audit Watch the demo

AI RECEPTIONIST · LIVEHi, I’m Sarah, your practice’s assistant.

Both lines busy → answered in 1.8 s

✓ Disclosed automated✓ Schedule checked✓ Booked Tue 10:30

THE 30-SECOND SAVE

Turn the calls you miss into conversations you keep.

AI RECEPTIONIST · LIVEHi, I’m Sarah, your practice’s assistant.

Both lines busy → answered in 1.8 s

✓ Disclosed automated✓ Schedule checked✓ Booked Tue 10:30

✓Answer call

Both lines busyAfter hoursLunch

Fires on every missed call

Busy line, voicemail, after hours — if the call isn’t answered by a person, the text goes out automatically. No one has to remember.

Your practice · text

Hi, do you have anything this week?

Yes! Thursday 4:30 or Friday 10:15 — which works?

Thursday please.

Booked · confirmation sent ✓

✓Reply sent

SMSWeb chatWhatsApp

Sounds like your practice

“Sorry we missed you! This is your practice. Want to book? Reply with a day or tap here.” Edit the wording once; it’s yours.

Live availability · Missed-Call Text-Back

Mon

Tue

Wed

Thu

Fri

Tue 10:30 am selected → Book

✓Booked Tue 10:30

Real openingsSynced

Books from the text

The link opens live availability. The patient picks a slot, it lands in your schedule, confirmation and reminder are automatic.

Unified inbox

Missed call · text-backReplied “Thursday please”

Recall · Day 4 emailOpened, no reply

Smile Bot leadWhitening · preview sent

FormCompleted 2 of 3

✓Assigned to Maya

One inboxThreaded

Two-way, with your team in the loop

Replies land in a shared inbox. The assistant handles the simple ones; anything else is flagged for a human in one tap.

THIS WEEK

Missed calls14

Recovered9

9 × $400 = $3,600 saved · sample

✓Recovered

Missed callsRecovered

Measured, not assumed

Every missed call, text sent, reply and booking is counted. Your weekly report shows what was saved — in visits and dollars.

Secure form · completed on phone

First nameAishaMobile(416) 555-0123InsurerSun LifeI consent to be contacted about my appointment

Submit ✓

✓Form completed

SecureOn phone

Consent and opt-out built in

CASL/TCPA-compliant: existing-relationship messaging only, STOP honoured instantly, quiet hours respected.

PREVIEW · MISSED-CALL TEXT-BACK

Watch the whole flow, step by step.

A text within seconds of any missed call. This is the scripted walkthrough with a sample patient — every step below plays on the phone as it would in your practice. The interactive version is right underneath.

9:41

Missed-Call Text-BackScripted demo

Step 1

1 / 12

Book a free audit →

1Missed call · (905) 555-0199
2Text sent 4 seconds after the missed call
3Clinic: “Hi, this is Dental Agentic Clinic. Sorry we missed your call — our team was with another patient. How
4Patient: “Hi, I need a cleaning. Something after work if possible.”
5Clinic: “Happy to help. Have you visited us before?”
6Patient: “Yes, about a year ago. Daniel Reyes.”
7Clinic: “Welcome back, Daniel. Our next evening openings are Tue 5:30 pm or Thu 6:00 pm with Jenna, our hygien
8Patient: “Thursday at 6.”
9Clinic: “Booked: Thursday at 6:00 pm with Jenna. Reply C to confirm or R to reschedule.”
10Patient: “C”
11Clinic: “Confirmed — thank you, Daniel. We’ll send a reminder the day before. See you Thursday.”
12Missed call recovered and booked in 2 minutes · tagged “recovered”

Explore the other modules

One AI workforce. Start with the modules that leak the most revenue; add the rest when you’re ready.

AI Voice ReceptionistNever miss a call. AI answers, qualifies and books.Missed-Call Text-BackInstantly turns every missed call into a conversation.2-Way SMS & WebchatReal-time texting your team can jump into anytime.Unified InboxCalls, texts, chats and emails — one inbox for the whole team.24/7 Online BookingPatients book anytime, anywhere — synced to your schedule.Automated RemindersTexts and emails that cut no-shows without front-desk effort.Hygiene Recall ReactivationOverdue hygiene patients brought back automatically.No-Show & Waitlist FillFill openings fast and minimise lost production.Digital Forms & IntakeSecure digital paperwork completed before every visit.Payment ProcessingGet paid faster with secure, automated payment links.Built-in CRMTrack every stage of the patient journey in one place.Custom AutomationsYour repeat admin, handled by workflows you approve.Advanced AnalyticsReal-time insight into calls, bookings and conversion.Mobile AppManage conversations and bookings on the go.Smile BotVisitors see their future smile in 60 seconds — and become leads.Review ManagementAutomated review requests after every visit — grow your rating.Google Business ProfileKeep your profile current, rank higher, get more calls.Patient ReactivationWin back inactive patients with targeted outreach.Email & SMS OutreachNurture and engage patients at scale, with consent honoured.Referral & Lead TrackingKnow which sources bring new patients — and close more of them.Practice Performance ReportingClear monthly reports to measure and grow.Missed-Call Revenue RecoveryEvery unanswered call texted back and booked.Unscheduled Treatment Follow-UpAccepted-but-unbooked treatment plans chased until scheduled.Lapsed Patient Win-BackPatients not seen in 12–18 months re-engaged in sequence.Insurance Benefits Reminders“Use it before you lose it” campaigns ahead of year-end.Revenue Leak DashboardSee what slipped each week — and what was recovered.

Common questions

What about calls from blocked numbers?

No text is sent; the call is logged as missed so your team can review.

Will patients find it spammy?

It’s one message, from your practice, right after they called you. Reply rates are typically high because the intent is fresh.

Can I change the message?

Yes — per location, per time of day (after-hours vs. busy), in English and French if you need it.